Knowledge Management

Why Do I Need Knowledge Management?

Defining Your Knowledge Management Strategy

Does rework consume valuable organization resources? Are you losing efficiency in your workflow because knowledge hand offs from step to step are incomplete? Are products re-worked as a result?

One of your key employees just left, taking their knowledge with them. What do you do now? How do you recover?

Much of what an organization knows resides in documents and between the ears of its staff. Organizations are realizing that just like physical assets, knowledge assets need to be managed. When a staff member leaves an organization, their knowledge leaves with them. Knowledge management is the systematic process of capturing, distilling, and using this knowledge to improve organizational resiliency and knowledge transfer.

The speed of change in the market place has become so rapid that the time available for
your organisation to gain experience and acquire knowledge has diminished. Your organisation
is required to differentiate your product or produce it in the fastest possible time and
the lowest possible cost.

Exploiting communications technology, feeding knowledge workers, and leveraging process-orientation are the three imperatives for managing knowledge. Responding to these imperatives involves putting processes in place that:

  • utilise electronic networks to distribute information quickly, make it easily accessible, and keep it up-to date
  • encourage individuals to share their knowledge, and develop it further through innovation and interaction with others
  • transform innovations into formal corporate-wide processes that are clearly documented and widely communicated
  • leverage processes by computerising and automating them, and documenting user information
  • ensuring that automated processes can be effectively developed by documenting them for maintenance and enhancement

When all these things are done, your organization is managing its knowledge. Contact us to find out how we can help your organization manage your knowledge.